What information do we collect?
At Arftul Web Print Design we only collect information necessary to deliver our services and we handle it carefully and sensibly.
1. How We Collect Information:
When you access and browse www.artful.com.au (including when you submit personal information to us through forms on the website) we will collect the following from you:
2. Information You Provide:
We collect, store and use the information you provide for the following reasons:
Contact information: We receive and store any information you enter on www.artful.com.au. We use forms to collect your personal information including your name, address, telephone number, email address so you can place orders, request information, get support and use our services.
Payments and billing information: when using our website for payments, we may request additional personal and payment information such as your name, credit card information (processed via PayPal only), billing address, personal, government or TAX identification number.
To contact you regarding the progress of your requests, status of our services, functionality changes to our products and services, as well as to inform you about hosting account issues, service interruptions or updates, service improvements or new products.
Automated information: we also receive and store any information that you provide on our site via forms on our site, email, telephone, or any other type of communication with our team or related to the provisioning of our services. Whenever you contact Artful Web Print Design via email, we will keep the email to make sure we have an accurate record of all communication, which is needed to provide our services and to support any action taken by the Artful team as a result in the event of a dispute over our response.
When you visit our website we receive and collect information, which may - in certain circumstances constitute personal information - and which includes your IP address, referral URL, exit URL, browser software, operating system, date/time.
Website Analytics tools: We use analytics services by third parties to collect information about the use of www.artful.com.au, such as number of visits, pages visited, popularity of certain content.
Analytics tools use tracking technologies (like cookies) to recognise your device and compile information about you. They collect information such as what pages you visit and how much time you spend on these pages, the IP address assigned to you, what operating system and web browser you use, and what site you visited prior to visiting our website.
Information Logs: when you visit www.artful.com.au, view content provided by us, use our services, ask us a question, request technical assistance in regards to our services, send us an email via our website, we automatically collect and store certain information in log files.
This includes your IP address, URL, referral URL, exit URL, browser software, operating system, date/time, requests type. To diagnose problems with our website, to administer our site and services. This is not linked to any personally identifiable information, except if necessary to prevent fraud or abuse on our systems.
3. Purpose of Data Processing:
1. We collect only the minimum personal data that we need to deliver any services to you.
2. We only use your information for the purposes you have given us permission for.
We rely on your consent for us to use your personal information to send you information by email or phone. You may withdraw your consent at any time by using our unsubscribe option in relation to email subscriptions, or by emailing us or call us on 1300 278 385.
4. Sharing of Your Information:
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason, without your consent, other than for the express purpose of delivering the purchased product or service requested. The email address you provide, will only be used to send you information and updates pertaining to your service with Artful Web Print Design.
5. Security Measures:
Our online services are hosted within Australia in secure facilities. To help protect the privacy of data and personal information we collect and hold, we maintain physical, technical and administrative safeguards. We update and test our security technology on an ongoing basis.
We use Secure Sockets Layer (SSL) software to encrypt the information you enter on our www.artful.com.au in order to protect its security during transmission to and from our website. Although we take measures to maintain the safety and security of your personal information, please note that no transmission over the Internet can ever be guaranteed to be secure. Consequently, please note that we cannot fully guarantee the security of any personal information that you transfer over the Internet to us.
6. Data Retention:
We retain personal information we collect from you where we have an ongoing legitimate business need to do so (for example, to comply with applicable legal, tax or accounting requirements, to enforce our agreements or comply with our legal obligations). When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymise it or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing, until deletion is possible.
If you have any questions, comments or concerns about any aspect of our Privacy Policy, please contact us.
https://www.artful.com.au/contact-us.html
315 Oban Rd, Donvale,
Vic 3111 Australia
1300 278 385
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